Refund policy

RETURNS

Our return and exchange policy is valid for 7 days upon receipt of the item. Unfortunately, Garden Barn, Inc. (Brabantia Philippines) cannot offer an exchange after this period. To be eligible for a return, the item must be unused and in the same condition when it was received. Only reasons such as wrong item delivered, factory damaged, faulty, damaged or defective items are eligible for a return.

Kindly send photos and/or videos of any damages or problems in the delivery of the item. Garden Barn, Inc. (Brabantia Philippines) double checks the packaging and products before handing it out for delivery. If there are any problems, kindly send an email to brabantia@gardenbarninc.ph for the concern to be addressed.

For returns, delivery of item to the address stated by Garden Barn, Inc. shall be coordinated through email (and Messaging Apps or SMS, if necessary). Return of item (shipping fee) must be shouldered by the buyer. Please ensure that the item is secured and packaged well. Please see Contact Us page for details.

 

EXCHANGES (IF APPLICABLE)

Garden Barn, Inc. (Brabantia Philippines) only replaces faulty, defective, or damaged items. If a customer wishes to exchange an item for the same item, kindly send an email to brabantia@gardenbarninc.ph and the team will notify you of the next procedures.